Ross Returns and Refunds

Please find details regarding the return and refund policies for Ross below. We encourage you to leave a comment regarding your experience requesting a return or refund from Ross so others can benefit from what you learned.



Ross Return Policy

Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund.

The refund verification system will accept a limited amount of refunds for merchandise that is not accompanied by a receipt, but those refunds will only be issued in the form of store credit. The same thing applies to items that have a receipt that is older than 30 days.

Items that have been used, worn, washed or damaged in any way will not be eligible for a refund or an exchange. If items have been paid for with a check, Ross requires that the consumer wait five days for the check to clear before a refund will be issued.

See what others are saying about Ross returns, refunds and exchanges

Posted by Pup626


I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? If so can I get a new ring

Posted by Ms.


I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99.

Posted by Disgusted by uneducated nasty pe


I have no problem with Ross other than their policy to rush you out the door. The company gives the Walter treatment "Get Your Sh*t and Get Out!" You do not even have your receipt and they are already screaming "Next!" It's like "Thanks for your money, now f*ck off!"
People will pay more for an item if there is better customer service. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Also why Marshall's makes more money than Ross.

I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Why? I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. You should have no problem if the rreturned item is still new.
If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. NO ONE! If you are debating an item, leave it. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. NO Businness Ever should be taking back used items! Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day.

Posted by Janeal


Went to Ross to return one item, had my receipt. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. Bs all they have to do is put another tag on it!! I have the receipt!!

Posted by literally the rudest I have ever


Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I walked over to the counter where a woman named Stacy was working. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take
the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I was just hoping to get through it without her making a scene where there wasn't one....(have seen this type before).
So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said
I am not about to look up the items on this long receipt. Come back tomorrow and the manager can do it. Then she proceeded to
slap my items down and push them away so the next customer could be helped. I said what??? you don't want to look up the items one the receipt??? Isn't that your job? She then threw the items at me and knocked over a suitcase I was returning and said
the customer is always unhappy when they don't get their way!
Enough said. This woman will be fired and I will do whatever it takes to make this happen.

Posted by No impressed shopper


My son just bought some Guess men's cologne and opened it in the store. He never left the store with it. He doesn't like the smell so we asked if he could get a refund. The saless person said No they don't refund cologne. I was like wow he never even left the store, but because he opened it its non refundable. This is just not right. I could understand if he had left the store, but he didn't. Now he's out $21.00.

Posted by Eniwhoo


Ross is the only store I ever have problems with returns. Why can they not do the same thing as Burlington? They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. I always plan on a store credit when I return items.

Posted by MINLEI


I was just told today by the cashier at Ross that the Reduced items are final sale !!! I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!!

Posted by Anonymous


Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I do not want store credit I want my actual money back! I have the transaction in my bank account and just want my money back! What can I do? To just get my money back?!

Posted by UNHAPPY NEVER STOP HERE AGAIN


WARNING never buy a gift for anyone at Ross -- went to return a bag, forgot the receipt, as I brought it on a credit card only a few weeks ago... THEY WILL NOT RETURN, CREDIT OR EVEN OFFERED ME A GIFT CARD...

SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money... plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards...

Posted by Sinner with faith


@ get.real
Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example... as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want.
Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout..

You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit..
By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Our info isn't that private anymore )
I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt..

Posted by Anonymous


Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish

Posted by Ruthv


I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued....wjat does that mean. I paid with my debit card I should have my money asap like the first transaction

Posted by Redsin91


I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason?
(Need to change that)

Posted by SimplyEconomics


WOW! Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? You can't just buy something to use one time and return it later because that's called a rental. If Ross offered clothing rentals you'd have no problem, but it doesn't. A purchase is a purchase! If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid.

Returns at Ross are super easy if you stick to their company policies. I've returned tons of stuff with no issues. From toys to clothes to home goods to electronics. Their policies are clearly stated on the back of their receipts. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. It's not impractical for Ross to require receipts for certain purchases.

If you want to rent something find a different store to shop at. Ross doesn't offer rentals. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. If you don't like it then shop somewhere else.

Posted by Another Ross Employee


I am another Ross employee that explain some issues stated here.
1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. If you do not have the tags, it may be hard for us the verify the item on the receipt. If you try to return it without the receipt, the product will no longer be in our system because the product is too old.
2. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). The reason for this is because sometimes on some products the product description is not always accurate on the product. This is something that the employees in Ross stores have no control over, it is sent to us like that.
3. Credit card/debit card refunds depend on your bank. It can take up to five business days.
4. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. This is not as an insult to anyone, it's just company policy. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.)
5. If the dress looks obviously used and worn, we will not take the item back. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. We can't take back a dress after you've had your fun with it because we can't sell it again. In terms of business, the company would lose money if we operated that way and the company would soon fall. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment.
6. ANY item you return, it is important to always keep track of your receipt and the price tag. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. If you try to return an item without the tag but with a receipt, then we have to check the description. If the description is clear and it's obviously that product, then we will return it. If not, we will need to see a replica of that item from within our store.
7. The lines can be long. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Some stores are a bit different, but most are pretty fair about it.
8. We do not give you cash back for debit card returns. The exception to this is if you pay with a check. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). We have no say over this process.
9. If you have two cards that are linked to the same account, you can return it using the other card that is linked.
10. @Deanna James; You have to get it back how you paid for it. You paid using a debit card, so it has to go back onto the debit card. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles.
11. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. That way, the tag is still attached and we cannot deny return if it's in original condition.
12. If you try to return something without the receipt, we will need an I.D. (This is to prevent theft and fraud.) You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Keeping your receipt secures the amount you will get back even if it's over 30 days. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. This is why it is suggested you bring your items back ASAP for a return.
13. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. They are separate companies operated by different people with different policies. You will only get angrier if you continue to rely on that.
14. Store credit never expires, and you can use it at ANY ross, regardless of state.
15. If you lose your store credit, we cannot give you more store credit to replace what you lost. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe.
16. You can exchange your returns for anything in the store, even if it's not the same type of product. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. :)
17. Don't get mad at Ross employees over the policy. As i've stated before, we don't have control over that, it's a corporate thing. All we can do in store is carry out Ross procedures. Being mean and nasty to Ross employees does not mean you will get what you expect either. Strangely enough, we are humans too that are on your side but are limited by policy.

Happy holidays, I hope this was helpful in answering some questions.

Posted by Emma


I am sorry to say that I have to disagree to this policy. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. So you wash it and find out you can't return it because you wore it then washed it. I think it would be better if we could return the items. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Or something like that. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then what...oh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion.

Posted by Just Carge Me Phone


Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. 4 trips, a lot of waiting in line. They need some quality control. Disappointed.

Posted by Sabina


I was out of town and found I needed a light sweater to ware to a wedding. It was too cold to wear. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I feel ripped off. This not common practice in all orher department stores. I have been a loyal Ross shopper for a very long time. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. TX. 11.12.17

Posted by Lisa


My experience at Ross' in Catonsville, MD was terrible. I went in to the store right after work and selected two Bamboo Pillows. I stood on line for 10 minutes (with only two cashiers). It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" The one cashier, said I will take you next. I said what about me? I have been waiting 10 minutes and she just walked in. The people waiting behind me where not happy as well. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I felt discriminated against and for good reason that I will not go into here. I put down my purchases and walked out of the store.
I am a working professional and this is not the first time I was treated with disrespect at this Ross'. I will never shop in this store again.
I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. The cashier that was working the return counter was too busy hanging up clothes.
You lost a good paying customer!

Posted by Mn


I had a really bad experience today in Ross on Limestone, Pflugerville ! The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!!
Up on the toy I had piece of the sticker of Ross but not all the price! The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! She told me that is manager on duty and the things have to go on her way!!!
This is the most unprofessional and rude person I ever met! Now I know the reason all my neighbors do not want to visit that store! The terrible employee ever!!!!!

Posted by Jake


So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I took out the cologne and it was so small. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Had i known this, i probably wouldnt have opened it. Manager said the employee at check out shouldve told me. If that was the case then i wouldve let it go. Manager could have easily taken it back. Being a manager of a corporate store i would try to help everyone out. Some managers at ross need to be a little more empathetic.

Posted by ninjakelster


I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? Plus they needed photo id with receipt? That's not ok bc didn't need to buy the items! But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! WHAT!!! Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher!

Posted by Anna


Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now.

Posted by Ross Employee


As a Ross employee I'll clarify some of these incidents for you.
1: Asking for an ID. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+.
2: Price Ticket removal. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. Once removed it is up to the store's management whether or not they allow you to return the item.
3: Fragrances. Once again once you open the fragrance or perfume it is considered altered. Ross usually takes returns that have no defects and puts them back on the floor. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Consider this when purchasing fragrance.
4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Please keep this in mind next time your purchase with your debit or credit card. As well as checks.
Hope this was helpful.

Posted by James B


I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I didn't try then on in the store and they were way too big. I brought the shirts back with all of the tags and the original receipt. I was told by wiman in returns that once you remove the tags they cannot take back. This is bs. Shorts weren't worn. I told her to smell them if she thinks im tryng to lie. She says "I know you didn't wear them but that's our policy".

Posted by Anonymous


I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used

Posted by Bob


i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Never EVER pay with card in Ross, take cash to get a cash back. This is a fraud !! If it takes a second to take it should take a second to return.

Posted by Anonymous


I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange.

Posted by Tefa71;


I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha?

Posted by MariaG


Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items

Posted by SC


I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. When I finally tried on the dress at home the tag was missing. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! Is that how it goes with their damaged items?

Posted by Iris Corado


Ros store is rubbish. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish.

Posted by Refund??BP


Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt?

Posted by Je


So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit

Posted by Nancy


Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Also who cares if someone knows your divers license number, that os not sensitive information. The comments on here are ridiculous.

Posted by Mrs.Chambers


I went to the Ross in Ocala on the Blvd. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I was told that I wasn't getting any no ey back since it took me a month to notice it. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!!

Posted by Worst customer service


To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. However the experience was terrible. They refused to return my item due to the descriptions on receipt and tag not matching. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. How can a cashier and manager tell me what I purchased. I did not purchase a floral pattern dress. My tag said rose fascia which is a color. The staff really needs more training and proper knowledge on customer service. I will never shop Ross or a dd discount again . They are sisterhood and have terrible service. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. It's my money and I have the right to return which ever item I am not pleased with. If it is such a big conflict why does Ross not correct the tags before selling their products.

Posted by Anonymous


Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. He said more than once - "What is required is a State or Federal ID and your ID is local". He added that he would accept the ID of her son who was with her. Frustrated, she walked away and I asked her - Do you have the receipt? She answered, "yes", I have the receipt and tags are on the dress. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. She expressed a desire to simply get a credit to buy another dress that would fit. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I shared the information with the woman who went back to the manager who gave her the credit.
During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. I sincerely hope not!

Posted by Glam Mommy


Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. I made a purchase on 4/18 at Ross with my debit card. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. So for me it did not take long. I assume if a credit card was used maybe it would take longer?

Posted by Rosstroubles64


I returned a pair of shoes I bought with my debit card. It's been 2 business days and still no refund what do I do

Posted by Colin graham


I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear.

Posted by noname


I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it??

Posted by Anonymous


In respondo to DeAnna jones I am a ross associate and I can a sure you, you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time,

Posted by Anonymous


In regards to Ross asking for your Drivers license number: its not illegal. Lots of stores ask for this and are not required to list it in their refund policy. It's a fairly common practice among large retailers nowadays.

Posted by Kimmy


Today I bought a pretty cheap spring dress at Ross...went home, which is a mile away ...tried it on and was too big...so 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I felt like this was kind of intrusive.....it's just an 11 dollar dress and I had paid with credit card! I asked her why and she and the other employee didnt know why..... I've never had store ask for my drivers license ......

Posted by Kristina


Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . Only once did i sign. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Can i ask why or should i go back and lt the store know.

Posted by Syd


I bought a nice flowy cover and I don't really find it appealing anymore. I've only wore it twice and I cut the tag off. I think I have a receipt. I was wondering if I could take it back without the tag

Posted by Ella


I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice

Posted by 90% of the time it's YOUR fault


I have been shopping at Ross since I was 18. I have made plenty of returns with no issues. I came here to see how long my refund will take to appear on my credit card. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Boo hoo~! I'm old so they need to listen to me or my child is out of state so they should give me more time. If the tags are off and you don't have your receipt your damn problem. Also, a lot of places ask for ID so that they can keep track of you. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Don't shop at Ross if you don't like it! BETTER FOR ME! I'll get all the deals. You want cheap stuff but and you call them crooks but in reality its not. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!!
You guys are all so stupid and think you're entitled to everything. You guys need to reevaluate yourselves.

Posted by get.real


I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I paid $21.99 ($24.10 with tax) in cash. Due to reading unfavorable online reviews on Amazon, I decided to return it. It was in new, mint, as-sold-as condition with the receipt. I was not denied the return.

I was asked to give my driver's license to be entered into the computer. Again, the return wasn't denied. I asked the cashier and she said "the machine wanted it." The back of the receipt doesn't disclose this return process either, neither does their website. The cashier didn't know, or wouldn't tell me the reason for entering my private information. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it.

I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Plus, it's an item that would be put back on the shelf and resold.

This is a very questionable practice that unlawfully collects private information on customers. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I don't routinely return items either. Instead, I shop enough and keep 95% or more of the things I buy.

I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report".

I have contacted The Retail Equation and they said they don't work for Ross. I am waiting for Ross to return my email about what company does collect this info.

This has been a lesson learned to not shop at stores that are not trustworthy.

For your information, and again:
The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info.

Posted by Customerservice


I went 3 times to Ross to returned hyperdunk nike shoes. One I had the receipt for and the second pair I did not. The first time they told that the manager was in the stores in the mornings. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. It was a mess. Could not returned them. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. But will call someone smart enough to show the nike policy.

Posted by Anonymous


so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that

Posted by Nm119


How long does it take for the money to be put back on the card after a refund has been made at Ross?

Posted by Tyler Schmidt


Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. Makes me wonder why I even still shop there

Posted by Anonymous


I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. Can you help?

Posted by Deanna Janes


I'm very unhappy with the return/refund policy. I bought 3 dresses 2 weeks ago. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. That is absolutely absurd to me! I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. So at this point I still have the 3 dresses. And it appears I will have to have my husband return the dresses. I'm just hoping that someone can explain this policy to me.

Posted by Ximena Ortiz


I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. And it is by far the most horrible shopping experience I have ever endured. The cashiers are highly disrespectful and forget about them ever saying thank you. They yell at everyone on the line like we are cattle. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money!

Posted by Anon


If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. That will help if necessary. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. No Ross associate should dismiss you the way you've claimed to be dismissed. It happens more often than not and it's not a good reputation to give a store. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled.

Posted by Anonymous


I have been a Ross customer for close to 15 years. I visit A Ross store every week. I have spent thousands of dollars at various Ross stores. This past visit I encountered a rude and non professional employee. I had. Bought a jewelry item and was trying to return it. This particular employee was accusing me of switching the tag. I was appalled!!! She didn't care that there was ta long line of customers waiting to pay. The receipts states a different description than the actually jewelry item. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. As I was trying to speak she would not even have the courtesy to hear me out! She just kept interrupting me and would say it doesn't matter!!! After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I had this kind of incident happen to me two other times at another Ross location. Not with jewelry item but clothing items. I didn't think too much of it but, this las visit I thought I needed to complain . Than you for listening.

Posted by Ashleen


Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday!

Posted by Bdods


Returns at Ross are ridiculous. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. The tags are still on and everything. This is ridiculous. It's not like I'm returning upscale clothing in the first place. I understand not receiving money back, but I can't believe I can't get in store credit. I used to love finding bargains at Ross. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust.

Posted by Nell92


I went in to the Ross in Hemet California today to do a return. I have the receipt and the tags were still attached to the clothes. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. I have never heard of this. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash.

Posted by Senior Citizen


I purchased one item for approx. $7.00, paid with check. Returned two days later to purchase matching shirt & misc., approx. amount of $29.00, to be paid with check. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I'd prefer to pay more, shop major dept. store without the unnecessary long wait time and have a store that cares about customer service! By the way, my credit is excellent and I have plenty of funds in the bank. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Crappy store, we don't need these type businesses in our town.

Posted by Anonymous


How long can you hold onto a merchandise return card

Posted by Anonymous


I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it

Posted by Rosebudd


For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Ask me why I do not know, that is a corporate question. I am a Ross employee. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Please do not be upset with the ross employee, we are only following the policy that corporate has stated, as a ross employee we must follow.
When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Keep in mind.l, by store policy the limit is $50 without a receipt. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. If tags are detached the item will not be accepted.

Ross has a very strict return policy because we are a discounted store, we already offer very low prices. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . So please be considerate when it comes to returns or exchanges. Please do not be upset with the ross employee. We are only doing our job, we are here to help you while following our policy.

Posted by Toshiba


How does the store know if something is washed, unless you tell them you washed it? I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days.

Posted by bmerst


Be sure to check items especially clothing closely before purchasing. I bought two tops made of the same material but didn't not check for problems with them. After I washed them one of them had a small hole in it. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Because it was washed now I can't return it. Very disappointed and if I buy clothes from them again I will be Much more causious.

Posted by None


Good morning my name is Raymon. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond

Posted by Yosimi Oladimeji


Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size?
Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. So can I exchange it for a size 8 please?

Posted by sara


Can I exchange to items for one item if not used or worn?

Posted by sudha


I had a fantastic experience ...i had lost my receipt and found it after 40days ....still Ross gave me full refund ...great service ..love it .....great work ...

Posted by Anonymous


Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Assocyou suck

Posted by sick of these ridiculous complai


I have not had any problems returning items at Ross as long as I was within STORE policy. I am sitting here reading some of the most ridiculous complaints from people. If you WASH the article it becomes non-returnable. If the tags are missing and no receipt, NO REFUND. If the product becomes faulty after wearing it then that is your loss. You take a chance every single time you purchase something that it will break or come apart. That is not the department stores responsibility. You are buying at a discount store. Keep that in mind. Suck it up and stop complaining. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Every single place that you buy from is in it to make a profit. Regardless of how inexpensive the items may be. Oh and jewelry can NEVER be returned, that is a health hazard.

Posted by Unhappy Lady


I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. I went to return and they wouldn't let me because it was washed! Who doesn't wash clothes before wearing? Isn't that a way to see and know if they have defaults? So now my husband has this shirt that we have to fork more money out to get fixed.

Posted by Halliecat


Over a 2 day period, I visited 3 different Ross stores in order to purchase four
complete sets of bath towels for a wedding gift. The first purchase, I used a store
credit for $14 and paid the balance of $22 with my Discover card. I purchased
two different colors and would decide later which color to keep.
Next morning, went to 2nd Ross store and found more towels but still not complete sets. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. At that same time, I returned the color of towels I would not be keeping. Those were purchased on the very 1st receipt where I used both store credit and Discover card. To my surprise, they gave me store credit!! NO WAY! I complained that it should be a credit to my Discover but they said the computer would not allow it. RIDICULOUS!! That is totally wrong!! They apologized and said that they couldn't do anything about it.
I have been shopping at Ross for decades and consider it my favorite store. Is this
a new policy? I have never had that happen before. In addition, they required me to
show ID when I used the store credit. WHY??? This, too, must be new policy. I would
like a representative from Ross to contact me with an explanation for this idiocy.
Before you know it, I will drop Ross like I did Kohls when they ripped me off after
returning an item where I used Kohls cash. I can just imagine what their excuse
will be: "it's because of dishonest people". Well, I'm not one of them!!! Ok Ross,
you have my email, I'm waiting to hear from you.

Posted by Shopper


I purchased a purse on 5/15/16 and took it home. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. The store would not give me a refund to the card I used for the purchase - only store credit. I was within the 30 day return date, had the original receipt, all the tags were attached. Needless to say, I was very angry. I do a lot of shopping at Ross...or at least I used to.

Posted by Pokergal


Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? My grandmother bought Mother's Day gifts for all the mothers in the family. I wrapped the gifts for her and removed the Ross tags with the prices on them. I did leave the designer tags intact. Three of the gifts didn't fit or weren't liked and need to be returned. I have the receipt and it has not been 30 days since the date of purchase. Can my grandmother get her money back?

Posted by lorilorilir


i shop at 3 different Ross stores on a regular basis. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. They seem to find a bad reason. For example. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. There must be some sort of demerit system against the employee if they issue a VALID REFUND.

Posted by Kathy


I bought a pair of shoes and I returned it in perfect unused condition after one month. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . Can I use my receipt as my store credit ? And if not, what should I do ?

Posted by Ffe


I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross

Posted by Roya


Any feedback from Ross would be greatly appreciated. I'm not a habitual Ross shopper. I have bought pet clothes, but that's it. Last Saturday, my mother asked me to take her to Ross. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! Even though I was a wee bit reluctant, my mother convinced me to buy the purse. She even offered to buy it for me. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. The one thing I forgot to pull from the purse was its original tag with the designer's name. On Monday, I wore my purse proudly. That afternoon, my cell phone fell out of the zippered pocket. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. I tried pulling it to get the teeth fastened at the base, but it didn't come down. So... here I was, with a purse that one side of the pocket exposed with a faulty zipper. Today, I thought, if nothing else...they could at least grant me a store credit. I printed my bank statement proving that I had purchased the purse on Saturday. It even gave a terminal information. The purse with tax, it was $21.74. I walked over the Ross by my work. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchased...the manager told me that she wouldn't give me a store credit. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I called the Ross I had bought the purse from. They too refused to help me! My God...what happened to customer service? Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished?

Posted by Vanessa Gomez


I'm just finished cancer treatment
It has been very difficult with my health issues. Today I return a pair of shoes that I purchased for my 93 yr old mother. I had save my receipt I waited for the longest time on line. When I noticed someone was on a return line. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I tried to find something to buy for the amount of 23.00 dollars could not find anything. I also explained that I loose these papers easily. So I'm out the total of 23.00 dollars. I very depressed over this situation, here I have been trying to get a pair shoes. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. She is in another state which is harder for also. I have been trying to have her but she trying to sell her home. Stores give you money back if you give original receipt, I cannot understand your policy. I honestly did not know that you did not honor it. I'm at a lost for money.

Posted by Yergarale


Yes the ID is needed for purchases made within 24 hours. I just went through that today with shoes I bought in the A.M and returned in the evening.

Posted by ??? Shopper


I bought a pair of shoes for my son. When I got home, he tried them on and it was too big. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. The cashier was asking for my ID. When I ask why. She said that because I'm returning it in less than 24 hours and the system requires it.

Does anyone know if this is true or had similar experience? I read Ross return policy but didn't find any thing about returning within 24 hours require ID. I didn't even want a refund. I just wanted to exchange for a smaller size.

Posted by Mandy1987


It's funny a lot of people, don't read the back of the receipt! If you really paid attention to what it says you wouldn't be having to write here. It's called being lazy and entitled. I have never had a problem with my return. I don't bring worn and damage clothing and I always keep my receipt with me. I never had an issue.

Posted by Secret shopper


I shopped at Ross and picked up a couple items. After about an hour, I went back to return one of the items. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Unfortunately, she didn't say anything and I thought that my card had been refunded. I didn't notice the credit until I had arrived at home.

Posted by Anonymous


Hi I just got the worst shopping experience, manager name Eva, I couldn't returned few prices of jewelry, I got the revive and everything... The tag was off, but I having it with me... After so much arguments.. End up with the merchandise

Posted by Micheal


My experience for buying at ross wasn't good at all. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I went back to ross with my receipt they told me I couldn't return it because they have been used. I would never go to ross and I do not recommend it for many different reasons. Ross is a ripoff.

Posted by rpst


I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. When this was a duplicate gift it had to be returned. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state

Posted by Confused


I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand... Is this true?

Posted by Westnds


I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. It was a 10kt gold Love-knot design. She opened the gift on Christmas and excitedly asked to try them on. The earring fell off the stud when she picked it up. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. There was no attempt to accommodate me in any way... the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. I am also fully resolved to NEVER AGAIN shop at Ross.

Posted by Jelly


I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. The associate I dealt with was Katie at the commercial palms location off bruse b downs

Posted by Anonymous


I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing

Posted by Happy12


I bought a pack of hangers there. When I got home and opened them it was to my attention that they were broken! Can I return them? A day hasn't passed by. Even the dollar store has better quality than Ross.

Posted by Really upset in Los Angeles with


I am very disappointed with my experience. We returned a shoe rack that cost $24.99. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. After the transaction, I did the math. The subtotal of the items I purchased before the $24.99 return was $60.92. The subtotal on my receipt was $35.93. Therefore, the cashier deducted $24.99 from 60.92. (For emphasis: 60.92-35.93= 24.99). (No tax return so far) The tax here is 9.000 percent. My receipt showed a sales tax of $3.23. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Still, where is my $2.24 or $2.25 tax return?!?! (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." He was nice, but I thought to myself, "since when does security does the supervisor's job?" I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. She did not give me a chance to explain the math and that the numbers did not add up. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. She said, "[This] store does not do that." Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. The female security was also smirking which was really rude. Have you ever returned something at Ross before and not received the tax return?

Posted by star57


I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. but many times I see people want to return wore, dirty clothes and said it was never used. It's not big deal to keep recipes.

Posted by DisgustedInAlameda


I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. i did not have time to stand in line twice. I found the sizes i needed in a different pattern unfortunately. They were much less than the ones I were exchanging which the Associate said it was okay. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. i really did not have time to argue about the whole transaction.
Unfortunate cause i did love the original patterns of the curtains i returned. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. they were priced the the ABSOLUTE full price i originally paid. i wanted these patterns so much i had to buy them. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again.

Posted by Annette


I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. They are a costume and wig. I tired on the costume and it didn't fit. Never opened the wig. When I went Monday, the clerk said they don't accept stuff after the holiday. I asked her where it states that anywhere, on my receipt or in the store. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I'm very upset and would like an answer.

Posted by Cheap shopper


I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Suck that I am I week over my stupid 30 days policy!
Now I have to toss this crappy product Ross carried! Throwing $32 dollar for nothing! I should've get lamp at ikea.

Posted by Betsey


I work at ross and it is crazy what people try and get away with. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! ROSS IS AWESOME! However my advice to you as my fellow consumers are as follow:
1) check you stuff out see if there are major flaws
2) keep your receipts have all ross receipts in one place
3)keep the tags if you need to staple them to the receipt
4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings.
5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. (these are the people who ruin it for the honest ones.)

I love my job and also remember the attitude you give is what you get back...Customer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful.
Thank you

Ross employee

Posted by Anonymous


So i actually work for ross & i just have to say following the rules doesn't always work. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. But what happenes when your store manager doesn't follow that code? I refuse to get into trouble by not following procedures. Call corporate.

Posted by No longer a Ross shopper


Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference.

Posted by girlpower42


My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. He tried them on in store and liked them but when he wore them outside they were not as comfortable. He only wore them for no more than 5 minutes. H tried to return them with receipt and would not take them back. Their return policies really stink. We were very loyal Ross customers but no more. Have never returned anything and we have shopped there for at least 2 years.

Posted by THE CASHIER DID NOT GIVE ME A RE


Ross is a store I do not usually go to. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. I do not like the shoes, they do not fit; even though it says 51/2. I want to return it, but I do not have the receipt. I did not walk in it and the labels and tags clearly show that it is refundable. I bought that pair of shoes yesterday. This is not a responsible and honest store. The customer service is unbelievably horrible. I am never shopping there again; so why a store credit??????!!

Posted by jjt


While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store.

Posted by Daisy


I love Ross and I hate the customer services at Ross stores. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etc...It is a normal process for over $5000 on purchases like I made. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. My items were newly bought with tags or stickers and clearly never used. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Also managers are never help they are rude and wrong. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? she said take it or leave it(for the small one without tag)...unreasonable, unethical and unprofessional. This is just one example.

Posted by Ross did me dirty


Agreed with below comment 100% they should really
Change their return policy.
V
V
V

Posted by Ross Sucks


Ross return policy sucks! 30 days is too little time. Sales clerks are not friendly and management is generally unhelpful. Be sure you really want what you are buying or you may be stuck with it. With Ross, it's better to really think before you buy.

Posted by Loving Ross Stores!!!!


I am a Ross shopper have been for a long time finding great deals on many items. I was reading some of the other post and just would like to comment on some of them as far as returns. I have worked in the retail industry and know a bit about returns for many stores. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. When making a purchase it's always wise to inspect the items before you decide to make a purchase. There are instances where some people allow their children to run and play in stores; children break things. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. This is why it makes since to inspect before you buy. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. Ask for the discount for purchase and a lot of companies will still make that sale. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. So they really don't lose too much revenue when items are torn, broken or destroyed. As far as shopping in Ross, I have never had an issue with a return. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. And either way I am always good with a store credit because I shop there so frequently.

Posted by Suzi


I shop at several Ross stores around my region. I buy at one and return to another without any problems. I always keep my receipt. If I can't make it back within 30 days, they've give me store credit. Once I mislaid the store credit, moved to another state and found it 5 years later. They honored the store credit which was almost $100 even though it was a different state and years later. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. The store cannot sell the item to anyone else - they lose the money. The only way a store can compensate for losing money like that is to raise the prices. I'd rather Ross keep their price low.

Posted by MaddieC


It's frustrating how you can't return anything unless you still have the receipt... I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost...)

Posted by Ross Shopper


I shop at Ross almost twice a week. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. Clothing I try on at home, as I do not trust the stalls in the store. However, I have never had a problem with returning merchandise at all. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. I once seen a women try to refund a pot and pan set she had used, that was place in a brown box...Really. Ross is a great discount store, be a smart buyer!

Posted by pissedoff


THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. What a horrible way to do business. I won't but a thing from that ratty store again.

Posted by 346o revere ave


On Tuesday I purchased apps 160.00 in merchandise. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. They advised that they could not make the adjustment. I asked. - aren't your clerks supposed to ask. Response was yes they should but sorry. Callback tomorrow and speak to someone else. Why would you have a manger in a store that cannot make decisions. Why can't Ross honor a legitimate mistake.
I probably wouldn't make such a fuss if it was a small dollar amount.

I hope that I have a more positive experience tomorrow.

Posted by jim


i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement.

Posted by Rose9889


Your return policy is the worst. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. I went to return it 2 days later, and they would not allow me. I was a loyal Ross customer but after this? I don't think so. Your return policy sucks. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Get it together Ross.

Posted by HaddFamily


I've never had a problem returning things to Ross. I keep all my receipts and take them back within the 30 days allowed. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I'd rather buy it,think about and decide when not having to rush to a decision. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. I take this into consideration when shopping there. I would always prefer to get a refund but I'm okay with a store credit. I can always find something to buy there. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Some things will not hold up like products from other stores but there are some things that are worth buying from there. They have great home decor items like pictures, curtain rods, candles, etc. that hold up fine. It seems to be some of the clothing items are lacking. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. I only hope and pray that my good fortune with the returns at Ross continues. I will keep shopping there.

Posted by Pissed off


I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. Is this even legal?

Posted by sadie


WORST RETURN POLICY EVER!!! I was a loyal consumer at Ross atleast once, probably twice a week, until now. I tried to return items bought for my daughters room makeover. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. 5 items, I paid no lower than $25 a piece. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. She said items go on sale every week. ARE YOU SERIOUS??? I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? WHAT A SCAM!!! I will never shop here again.

Posted by Unhappy Customer


I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Next day I returned one clothes of about $40. A couple days later I checked my credit card and did not see the credit on my account. They said it took a couple days for the credit to post. Then I was out of country for 3 weeks. I came back and checked my credit card statement and still no credit. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. I will not buy from Ross any more.

Posted by DISAPPOINTED BUYER


Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(

Posted by Deb in BHC


Return policy just not right!! I had a valid receipt to return paints that I worn once then washed. After washing, the paints unraveled all along the seams, truly defective. Would not refund. I had to argue with store clerk.
I will not be shopping at Ross again. I would rather pay more for a better quality item that would be returnable.

Posted by nomoreross4me


Horrible Return Policy. I Bought 2 Jackets And Returned One Of Them The Same Day. I Had My Receipt And Used Cash. Manager Tells Me I Need My I.d. Really, Like I Didn't Need An I.D. To Purchase!!! Ross Algiers

Posted by bmaguire


UGH! I bought a bottle of mens cologne yesterday. My hubby opened it up today and it smelled OFF....like maybe this bottle was old....well, guess what...Ross would NOT take it back! After only having it for one day....really???? Please...save yourself a hassle and refuse to shop there!

Posted by taz


I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. Taz

Posted by Miriam


Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them .
So bad quality!!!!! It would be better for them no to sale this kind of merchandise. No MORE good quality and forget about cotton ones.

Posted by o von


I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days....!!!

Posted by notimportant


Worst return policy ever! I am very disappointed in ross and use to be a regular customer. Never again will I go back ever and will make sure to spread the word on this terrible ran store. Don't waste ur time.

Posted by marianne


Because of their poor return policy, I no longer shop at Ross. I purchased a "leather" belt for my son. The belt buckle completely fell apart and couldn't be fixed in less than month. When I went to exchange it was 31 days from purchase date. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. They did not have another belt to exchange so I wanted.a refund. They refused because the receipt was one day off. I feel they could of made an exception since the product was clearly defective. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Clearly the message sent is that they don't value they customers.

Posted by bobbiroma


Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. this is of course when you have your receipt...what is Ross's return policy? cause I won't return to this particular store.

Posted by yoba


Warning - do not shop at the Layton Ross store. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. When I purchased the items I specifically asked about the return policy. I was never told I could not return an item that had been marked down. Manager was very rude and wasn't willing to even discuss it. I took the items to the Farmington store and they returned them no questions asked. Kudos to the staff in Farmington. Layton - you've lost my business.

Posted by Lucia


If I lost my receipt, how can I return tho thing I bought? I did not use it, damage it or wash it. It's new like it's in the store. And 30 days have not done yet. How can I return to ross.