Posted by Anonymous
I'm resident for the last 40 years in the City of La Mirada California, always shop at Rite Aid in the past great customer service, all the employees always happy and ready to help you....but for my surprise my last visit to your store #06333 on 02/21/2018 with the purpose not to return the items that I did purchase on 02/12/2018 "Cash" I believed that I had purchase those Items @ 75% off at 6:56 pm. I only wanted the difference of 0.65 cents on 3 nail polish regular Price $2.49 and 2 eye pencil also in sale 75%. Cashier number 63331091 check the prices on the items that I want to be reimbursed the difference, she mentioned that were not on sale and the original cashier charge me the correct price, she even went to the isle were the items were and show me the picture.....I'm not crazy I remember that were on Sale, she call the Manager to help me, well she did....she check again the items on your system and one more time it shows that they were not on sale! I happen to be a clerk that always change the prices in the store I know her, so the manager Elisa ask her if they were on sale, her answer after checking in her little computer and it show that were not on sale. I had mentioned to them when I purchase the items on 02/12/2018 she check again the little computer and her hand and she confirmed that on that day were on Sale, but at the same time she mentioned that that was the last day for the sale! My question for you its...at what time your sales start and at what time expires? Your manager was so rude to me....she didn't offer other solution...she walk away with out said any word to me...so at this point decided to returned all the items...they look at like I was crazy, the cashier and the manager. I used to be a Manager in retail for many, many years...I had never treat my customers like She your manager had treated me...It was not the penies it was her attitue towards a client...this is my first time that I had to make a complain regarding a clerk. Love Rite Aid...my favorite place to shop here in La Mirada.