Posted by LanaG
I was attempting to return a planner without receipt. In fact, I was going to purchase one that cost a few dollars more. I had hoped they could find the sale through my rewards card or the coupon I used. The cashier was new but spoke to a couple other people who said it was fine to put the return amount on a card so I could purchase the other one. A guy, a manager I guess, decided he'd handle it. He went off to find the sale with only the planner. How was that going to work? It didn't. He couldn't find the sale. Knowing the exact date and register would help he said. It didn't. He tried to look me up through my phone number and my reward's number but nothing showed up. I go online to see if I can find the receipt (he says it's under my account) but that doesn't work. I ask if there's a number I can call. He didn't know but apparently the department who looks up sales is closed on weekends? He said he might know another way to find it. He goes off for the 3rd time. We're well over 30 minutes at this point. He returns with a receipt and asks what else I purchased (it was a week before really?) I said why? What is your return policy? He said 2 weeks for planners and a required receipt. So what do you do when there is no receipt? I told him I remembered purchasing highlighters. He said, okay I found it. I'm ticked off at this point. I get that I didn't have a receipt but this process is ridiculous. It's hot and we're working on 45 minutes. He issues a refund on a card (where we were almost an hour before!) and I went to another register to buy the 2nd planner. The cashier looks me up by my phone number and finds me immediately. Go figure. I wouldn't have bought that 2nd planner if I didn't have a store credit. Even though I'll have to drive 30 minutes out to the closest Office Depot I doubt I'll shop at OfficeMax again.