Office Depot Returns and Refunds

Please find details regarding the return and refund policies for Office Depot below. We encourage you to leave a comment regarding your experience requesting a return or refund from Office Depot so others can benefit from what you learned.



Office Depot Return Policy

Office Depot's policy is that any item can be returned for any reason at any time. A few exceptions to this exist, however. Some products, such as Office Depot Brand ink and toner as well as Office Depot Brand office supplies can be returned for an exchange or a refund by the consumer within 30 days of purchase. Furniture will only be accepted for exchange or refund if it is returned within 15 days of purchase and is still in its original packaging and has not been assembled. An original receipt is necessary to process all transactions.

If ink, toner or office supplies are being returned without the original receipt, the transaction cannot be processed unless the consumer provides valid government identification. Refunds of this nature will be made in the form of an Office Depot gift card.

Phone cards and pre-paid gift cards are not eligible for exchange or refund.

See what others are saying about Office Depot returns, refunds and exchanges

Posted by Savannah noire


I was turned away with returning my ink cartridges I bought a few days ago but wasn't given receipt I told them that it was never given to me will they turn me away saying they can't help me not even with the in-store credit gift card

Posted by Anonymous


I wasn't given a receipt they one register was down

Posted by CindiLou


I think Office Depot is awesome. Polite and knowledgeablw employees at Poplar Bluff Mo store. Really helpful! I got a desktop and it did not work out for me. Great PC just not for me. No questions asked. Return up to 14 days with receipt and packaging. Pretty good deal if you ask me! Thank you Office Depot! Definitely, a returning customer.

Posted by Anonymous


I'll never shop at office Depot again because of crapy return policy for Unopened HP Toner cartridges. 30 Days...really. So they are saying they are no good after 30 days?

Posted by NEVER AGAIN INK!!!


Why only 30 days return/refund for Office Depot ink products. This sucks; may be that Office Depot ink cartridges tend to dry up.

Posted by Barb


... service To whom it may concern: On March 13, 2012, I entered Office Depot located at 2406 Westgate Dr., Albany, GA. to ... I received the same professional courtesy and service as the individuals serviced before me. I returned to Office Depot the next day for additional service in the same department. There were three customers in line and Mr. Miller assisted...with same pleasant attitude so that we would remain or become returning customers of Office Depot. Since experiencing this outstanding customer service, I have shopped at Office Depot three times this week. As a former business owner, I am...

Posted by ksmartt915


We ordered a 600 dollar desk from an office depot in town on 1/21, it was promised to arrive no later than 1/25. Here ... customer service rep. and have now gotten 4 different stories. We called the store and the manager flat out said theres nothing he can do for ... can "wait and see" and that I am not allowed to cancel my order and have my payment returned,really? I have better things that need to be done people!!! Overall I am extremely dissappointed in Office Depot and their so Called Customer Service. I will not ...

Posted by Ash


..., and they had no record of the order being made, so I just another camera, however my credit card had been charged for the store pick up order as well as the new order. So I call to cancel the order, they said..., so I call to see what the deal was and they said they sent a return follow up to the factory and I would recieve a call in 4 hours. a ... call again, and they say the only thing they can do about it is send another return follow up and I would get a call in 4 hours. Still no call, still no money refunded. I will never buy from office depot again.

Posted by kellyjean


... cursed at him. He threw me out of the store and threatened to call police. In my car I called Office Depot 800#, they connected me to lenovo... useless back-up discs, I wrote Cust. Service and asked for full refund. Lenovo is sending me discs so we can do the re-set....I think last thursday, rcv'd call today, they apologized (the store mgr) profusely, and credited our CC WITH A FULL REFUND! I am so happy and I sent complaint team a thank you and obviously they...care about customer service, I feel vindicated and sure can use that money, so don't listen to haters, sometimes even big corps do the right...

Posted by Anonymous


...'t satisfy the customer, only ratches up the angst. No thanks. No thanks. Karma. The word is getting out, that HOME DEPOT is NOT the place to get business done. I will help spread the word. Lousy reliability. No repeat customers. I will demand a refund on the money I have already paid to this shill.

Posted by Teacher taken for a ride


...I am going to get no where with my issue- bought a MSI notebook and returned it less than fourteen days as it didn't work-after a week of the tech people trying to "fix ... it was fixed and ready for pick up and I tried it in the store and it still didn't work---long story but basically I... max as I got burned one too many times from office depot- the coupons that never work, rebates that never came ...

Posted by kengroenhof@comcast.net


... four times to see when I would get a credit for the return. First time:it has been processed and should show up on your end of month bank statement.(Hello--online banking updates immediately.) Second time: it's being processed. Then an 18 wheeler shows ... up the file cabinet. Hello it's already been returned. Third call: It has been processed but since you used a Debit card it may take two billing cycles to show up on your bank statement. Last call (... if anything was wrong to brign it right back to the store....I will never go to Office Depot again! Lorraine 2/16/11 12:51PM/ ...

Posted by kimo1964


... i brought back because it was defective,the assistant store manager refused to give me the refund cuase (he said) it's the company's policy even if the policy said it's fourteen days .what office depot can do about store managers when they ...

Posted by Lorraine


...called four times to see when I would get a credit for the return. First time:it has been processed and should show up on your end of month bank statement.(Hello--online banking updates immediately.) Second time: it's being processed. Then an 18 wheeler shows... up the file cabinet. Hello it's already been returned. Third call: It has been processed but since you used a Debit card it may take two billing cycles to show up on your bank statement. Last call (today... reassured us that if anything was wrong to brign it right back to the store....I will never go to Office Depot again!

Posted by att


I will NEVER EVER shop or go near by Office Depot stores. We order online a calculator for my ...they will RESEARCH and contact me in 2 hours. Several days went by, I didn't have any one call. ... local Walmart. I called them and ask for my refund. Until today, alsmost 1 month without the calculator and without my refund money, I still waiting for their RESEARCH.