Nutrisystem Returns and Refunds

Please find details regarding the return and refund policies for Nutrisystem below. We encourage you to leave a comment regarding your experience requesting a return or refund from Nutrisystem so others can benefit from what you learned.



Nutrisystem Return Policy

Nutrisystem has a simple return policy. You can return any unopened Nutrisystem item, except frozen foods, for a refund with no questions asked. To obtain a refund, simply call Nutrisystem's Customer Service department at 1-800-585-5483 to receive a Return Authorization Number. Returns must be requested within 30 days after receiving the package.

The Return Authorization Number (RMA#) must be included with the package you are returning. You must include the original packing slip that came with the order. If you do not have a packing slip, please write the original order number on a paper enclosed within your package and send the return to:

OHL/Nutrisystem Returns Dept. - (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201

Refunds may take up to six weeks to be processed. Shipping charges are non refundable. Frozen food items may not be returned for refund. If a frozen food item shipment is refused at the time of delivery, Nutrisystem will apply a $30 fee to your account. Nutrisystem recommends using Insured Parcel Post or UPS to ship your return package. Furthermore, you should keep your package tracking information and/or return shipping receipt until the refund has been successfully applied to your Nutrisystem account.

See what others are saying about Nutrisystem returns, refunds and exchanges

Posted by Disappointed


I have not lost a single pound in the first 30days and I have stuck to the diet. I actually eat more food on diet than before getting nutrisystems. 250cal 6 times a day is too much.

Posted by Used!!


Ordered 1Ok Did'nt read the fine print so didn't know it was sent auto. Got the next box and the same day it came, I called to see how to sent it back. Got the return label printed and sent the back the next day. Well be aware that they kept more than half of the price of the food Saying it was for shipping. It was about 139 Dollars worth of shipping and I only got a partial refund.. Don't get caught in this rip off. IF you do not stay with the program I guess you get punished. SO $269.00 for first month and $139.00 for shipping on second pkg. was a lot of money to try to lose a few pounds, And I found that it is just measured calories which I can do myself. And tastes a lot better when you do it yourself.I only got $130. dollars refunded out of $269.Grrr.

Posted by NOT HAPPY


When you return am returning my food because I was on vacation and did not need it. When I called the company I was told that I would have to pay for the package to be returned and now when I read the instructions they will also charge an extra $30 plus what I will have to pay for the package to be returned. When I asked about if they could email me a shipping label they said yes but that would cost me $19.99, now really it is an email. I ended up cancelling my whole program and now would not recommend this company to anyone ever!!!!! It is just a huge RIP OFF!!! Not sure how they can have a A by BBB, they have huge hidden fees.

Posted by KeepYourTrackingInfo


I tried Nutrisystem two different times. The first was a success losing 40lbs. A year later I decided to do it again but wasn't inspired enough to keep up with it. I cancelled my order but they still continued to send me food and charge my bank account. I returned 2 months worth of food (on the same day with 2 different RMA #'s) to Nutrisystem after I was able to cancel my orders. They made the process very difficult just to get those RMA #'s. The first month of food I sent went through without a problem and I received the refund in about 2 weeks. The second month worth of food was a different story. I watched my bank account for another week but never saw the refund. Each time I called they said they never received the box. Unfortunately, I did not keep my tracking # to prove it was picked up and now they tell me that I am out of luck because FedEx does not keep tracking numbers for that long. Moral of the story: KEEP YOUR TRACKING INFORMATION TO BACK UP YOUR RECORDS. Nutrisystem sucks.

Posted by Nanette


I received a box after sending an email saying I did not want this box and stop delivery until end of December. I sent this the 18th, well ahead of the 22nd. I later received an email stating that the email did not go through. Too late to stop delivery. I used the proper email. I still need the vacation.

Posted by rwachsman


I have nothing but negative comments for the nutrisystem company. I ordered a months supply of food from them and ... back the box immediately and was treatly poorly. When calling for the refund, they assured me that they never got the shipment. I was never refunded and to this date never was given the time of day. I have read that the reps... to keep putting you off until the time limit for returns expires. Well, guess they needed my 250 for... trust the customers and feel they are not honest to return. I still believe my box of food is in the warehouse or perhaps shipped to another unluck customer. ...