Posted by Suebee
I bought a Thermoball jacket from a Blacks retail shop, which clearly states on the swing ticket that it is equivalent in warmth to a down jacket. I wore the jacket on holiday in south Italy in November. The temperature was never below 14degrees Celsius. It did not keep me warm. I swopped a with friends down jacket and was amazed at how warm hers was, she was amazed at how cool the thermoball jacket was.
Since the jacket does not do what The North Face claim it does, and it's not cheap, I returned to Blacks and they couldn't give me a refund. I rang The North Face and was told to return the Jacket to another retail shop called Two Seasons. This shop does not stock The North Face jackets. Two Seasons said this had happened before and they couldn't help me. Looking through The North Face customer service ( ha!) website I cannot find a returns policy that does not relate to online purchasing. I am now left with a jacket I don't want and £150 poorer. Shame on you North Face! Get this sorted.