Posted by neveragain
I purchased a Vince shearling leather hooded jacket at the Atlanta Lenox Square store on Dec 3, 2017, on sale for $1186. I traveled to Europe on Dec 6, 2017, and took the coat to wear while travelling. The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. On Dec 24, I attempted to return the jacket to the Millennium Mall store in Orlando (where I had travelled for Christmas) due to the shoddy quality, given the price (which was supposedly $1600 before the sale). The department manager said that it could not be returned because it had been worn. I explained that it was falling apart within two weeks of purchase, which would not have been apparent if it had not been worn. If it hadn't fallen apart within two weeks, I would not have returned it. I asked to speak to his superior, who identified herself as the operations manager who again restated the "unworn" requirement in their return policy. If this is truly the return policy, Neiman's should be competitively shopping their competition to find that they are the WORST in that area of customer service. There are plenty of other stores which sell the same or similar merchandise which provide quality and service, and will stand behind the products which they sell, all of which are sorely lacking from my recent experience.