Posted by NJShopper1218
I accompanied my mother to Marshals last night so she could exchange or return a handbag which was $24.99. My mother did not realize until after she took the tag off that the strap of the bag was damaged. Unfortunately she could not find the receipt. It had only been 48 hours since you purchased the bag and her credit card was able to provide proof that she made a purchase except it was not itemized. I helped my mom take back the purse along with the tag. The manager in the store told me even though we have the credit card there was no way she could read generate A receipt. That is my number one complaint. Marshall's is a huge corporation and they cannot have the ability to regenerate a receipt. Other stores like dicks sporting goods and our local grocery chain are able to regenerate receipts as long as you have the credit card that you used. I will be very hesitant to shop here again Because in case you lose your receipt you'll never get be able to get another one. Secondly the manager at Marshall's who handled my moms transaction was completely rude and condescending to her. She told my mother that the bag looks used and I mother told her she did not use the bag she found the bag damaged before she could use it. I intervened for my mom because I could see she was getting upset and I asked the manager if she could we generate a receipt since we do have the credit card. She said she could not and because the price tag was off the item she was not able to exchange or return it. I told her that using a purse would not create such damage. With frustration she told me she would check the system with the price tag but if the barcode on the tag did not much the brand name of the bag she would not take it back. We said fine because we were confident that that was the tag that came with the bag. And then if you're came back and said I will do this this one time. She made my mom feel as that she was doing her a big favor. I asked if the tag matched the item and she said no it did not but she will do it this time. So at least the manager accommodated My mom's request but The way she treated my mother was awful and at this day and age with computer systems there should be no reason why a receipt cannot be regenerated. And there are so many other stores with much better return policies to choose from That this experience will not make me want to go back to marshals again.