Posted by WILSGRNDMA@AOL.COM
I Need A Return Label
1)returns with cash receipt require to show an id?
That would be outrageous, don't you think?
2) Lord & Taylor card Accounts opened way back many years ago, require to provide SS & Date of birth? Outrageous, again.Just because Capital Bank, now, wants it? How about before, none of the banks Lord and Taylor used requested it. Don't you realize how much id theft is going on that companies cannot handle? I would like an answer from the most higher up. Thanks
I purchased 4 cashmere sweaters from L&T Ridge Hill Yonkers NY location. I did not wear one of them for over 90 days. It still had tags original wrapping etc on it. When I tried it on, I found it had a big hole in it. I returned it to the store 11/14/16 as a defective item looking for an exact even exchange. Unfortunately I did not have my receipt. The original cost was $199. However I did not pay that much for it.. I believe I paid around $70 being it was on clearance and then a coupon applied. The sales girl scanned the tag and said it was an over 90 day item. She called the manager over and that person said you can call store manager on duty to do an override. The sales girl told me that I cannot do an even exchange, I need to pick a sweater that is $70 and exchange it for that. Not sure of the rationale behind that, but o.k. I brought a $69.99 sweater back to the cashier/sales girl. there was another extremely rude store manager there that said, "I'm sorry we cannot exchange for $69.99 because it is over 90 days" The best we can do is give you $17 on a new purchase. I said "you just told me I can exchange for a $69.99 item" She said "we are retracting that". "It's $17 or nothing". I told her that this is a $200 defective sweater and you're offering me $17? She said "you can take it or leave it". Then she asked me if I wanted my defective sweater back. I said "are you serious? youre asking me if I want my merchandise back that I paid for" I told her I do!!! I paid for it!!! She said "we don't know that either do we?"
Never before have I been so humiliated by anyone ever in the retail business world. I told her "you have lost me and my family as great customers of L&T forever" "I will never buy another thing from L&T" she said "thank you, have a great day"
L&T is the worst run company I have ever dealt with. The L&T staff in the stores severely lack training, professionalism, politeness. It is apparent that they totally don't care about what kind of experience their customers are having. This all starts at the top with the senior management of the company. Elizabeth Rodbell needs to get in touch with what is happening in the stores. It's not enough to have a nice product to sell. The customer experience has to be good as well. Otherwise people will not return.
In May I purchased 2 dresses at nearly $400 using PayPal. Returned them unworn with tags within 2 weeks. It is August and I still have not seen a refund. Now lord and Taylor is trying to claim that I never returned them. I was dumb and didn't photo copy my recept of shipping labels. PayPal is siding with lord and Taylor at this point. Very disappointed.
Maybe I can save some poor soul some aggravation by posting this..... When you return an item to Lord and Taylor via mail using their pre-paid "smart label", the tracking number on the return label is useless to the consumer as the numbers do not work when entered into the USPS tracking site. One must go to the site : Newgistics.com and use their tracking system. This is the only way you'll get info on the route of your package. This really should be posted on the L & T website because I just wasted 40 minutes of my time getting to the bottom of this. Thanks to the gentlemen the from customer service at L & T who finally knew the answer. The USPS was clueless.
I would like to know who keeps a receipt and box from the cosmetic they purchased? yesterday I returned open makeup use approximately 5 times. it was Lan0;me, my favorite cosmetics. I did not have receipt but It was charged on my lord and taylor card. the women at the LancÃ�Â´me counter looked down upon me as I were trash . now, every cosmetic and salon product on earth is returnable from every manufacture ( I work in the beauty industry) her attitude was not appreciated. all I wanted was to credit my account after purchasing another LancÃ�Â´me product. anyway I have my new product but she really gave me a thorough questioning and again degrading feeling ! P.s lord and taylor is my favorite store for me and my family, I was very surprised at this womens behavior s
look out for the manager in the girl's dept. at braintree. she's like a rabid dog and behaved as if i were pulling a fast one on her when i explained the item i bought was defective. why were the tags removed? well, in my family, we take the tags off our clothes before wearing them. and then we might find that the clothes are defective. imagine! She treated me like a criminal and muttered under her breath as i walked away.( with a full refund because i dug in my heels ) only didn't complain about her for lack of time.
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