LL Bean Returns and Refunds

Please find details regarding the return and refund policies for LL Bean below. We encourage you to leave a comment regarding your experience requesting a return or refund from LL Bean so others can benefit from what you learned.

LL Bean Return Policy

LL Bean is another major retailer that has an easy return and exchange process. Items can be returned through LL Bean stores or by mail. Those who are returning things by mail can download and print a return and exchange form as well as a shipping label on LL Bean's website. Printing and using the prepaid shipping label will save customers $6.50. LL Bean prefers to use United Parcel Service for returns and exchanges, but realizes that some areas can only be accessed by the United States Postal Service. Online tracking is available for those using UPS but not for those who are using the post office.

See what others are saying about LL Bean returns, refunds and exchanges

Posted by Cathy

I purchased a flannel shirt for my son for Christmas who lives in Arizona. It's too large. I had it
monogrammed. Is is too late to return? I live in MA.

Posted by PISSED

I Returned A Jacket The Same Day It Was Delivered. Has Been 2 Weeks And I Was Told It Can Take Up To 3 Weeks To Receive My Refund. No More Bean For Me!!
Way Too Long To Wait For My Money.

Posted by Anonymous

I purchased an 850 down coat on december 30, 2017, at the Marlton, NJ store. The sales person advised me to check for the item going on sale in the next 30 days if I wanted an adjustment for the sale price. The item was on sale two weeks later, I contacted the store by phone, was told the item was eligible for the adjustment and just to bring the receipt. When I arrived at the store, I was told it would only have been eligible during a 7 day period, not 30. When I insisted that I was told differently (twice!), I was eventually issued the discount, grudgingly and certainly not gracefully. I did not appreciate being embarrassed and humiliated, and portrayed as trying to get something I was not entitled to. Will not shop there again, and will share my experience.

Posted by No Hurry

Last year me and my wife thru-hiked the Appalachian Trail. About 1/2 way through one of our tent poles broke that I was able to jury-rig until we made it to a trailhead. In Waynesboro we came down and spent the night in a Hostel where I immediately contacted LL Bean and explained the situation. They sent me a replacement set for my tent next day delivery. The only bad thing is that we were "forced" to spend another day in the hostel, take two showers in a row, and eat food besides Mountain House Meals. I was really happy and impressed with the service provided. You can find gear cheaper elsewhere but you can't beat the service.

Posted by Bill

The best place to order merchandise because of their return policy. Have been shopping here for over 40 years.

Posted by Long time customer

Returning all of your LL Bean merchandise is a great way to kick off your lifetime boycott of Trump's favored retailer. Thanks for the heads up, Donald!

Posted by Anonymous

I received 2 pair of pants too long so went to store to return to avoid xmas rush. Reordered pants and still have not received 1st refund ending up paying twice for same order and it's over a week

Posted by bp

I am on my 3rd pair of Womens Kennebec waders with the 'new seam technology ' ??.... all have leaked in the right foot/leg.
I paid $4 for the 1st pair, when they leaked I gave it a 2nd chance, then when those leaked I gave it a 3rd chance. Well 3 strikes & they are out !! I am done... BUT, now I am stuck with a $254 gift card that I will NOT use....& they refuse to give me a full refund. Is everybody aware of this ?? I should be stuck with a company that I no longer wish to do business with ? Great return policy but too bad if you want your money back.

Posted by kymom

I returned a pair of boots on October 31st via UPS. Tracking showed LL Bean received the boots Nov 5th.it is now Nov 19th,and still no refund. I called customer service and was told refunds could take 1-2 weeks. Well,it's been 2 over 2 weeks,and still no sign of a refund.No e-mail,no money returned to my paypal, and no satisfactory explanation as to why. Very displeased!

Posted by None

Expensive to return at 6.50. Bought pair of jeans--too small---so I can exchange for 6.50 and hope new ones would fit or another 6.50----foolish policy for clothing. Will not buy from them and risk poor fit

Posted by Susan

I mailed a return to llbean on dec 11 and it is dec 27 now and they claim they have not received my item I used return label and ups! I simply wanted to exchange a large for a medium . I went to one of their stores with receipts and proof and they had the medium at store and they would not give me one and it is now on sale they told me to buy it ! Disgusted long term customer

Posted by Doc

As an LL Bean customer I must say that reading the negative comments especially the ones about returning everything and that we are humans and not pows are very inflated statements. I have never experienced a problem with Beans. They take pride and care in all of the work that we...

Posted by Babs

Why do returns take so long to process? I ret'd a jacket which was received at the Bean warehouse on a Tuesday, according ... is friday afternoon. Customer Service person I spoke with said 'we process thousands of returns each day' which I'm sure is true. This begs the question - "why don't you hire more ...

Posted by exbeaner

... Please don't tell me "If LLBean does not issue a refund, I personally will" - right. If you ship me defective merchandise, you should issue a recall at your ... is not acceptable that I have to reorder and THEN get my shipping costs removed from a new order. If an item is defective, do ...

Posted by Mom_Of_2

... I requested). Unfortunately for me, the Wildcat boots are now out of stock in size 9. I received shipment of the Snow Sneakers, but they do ...received the Wildcat II boots before they went out of stock. On 12-20-10, I emailed my complaint to the customer service email account; several hours later, I still had heard nothing in ...could do except have me send the Snow Sneakers back for a refund. I was disappointed that they weren't willing to do ANYTHING to compensate me ..., the rep agreed (after I suggested it) that LL Bean would cover my return shipping charges. This does appease me somewhat,...

Posted by Jipped

... a long down coat, I found the quality very inferior and returned it, handing the return package directly to the UPS representative nine days ago. My credit card does not yet reflect the refund due me, $169.89c. less the return shipping charge. I called LL Bean customer service to ask about this and was told it takes approximately four weeks for that ...