Posted by Anonymous
I received my cloths & really like your clothing.There are 3 items that are too small.
I will be sending back a pair of jeans & 2 tops.
Thank You for your fast delivery!
The return process is the worst I have encountered sure you can do it better Hollister.
Why is there a £9 charge, or return it to the store and face the queue? No wonder the store is jam-packed
Almost all UK retailers offer hassle free and postage free return.
Purchased a pair of Hollister Jeans from an outlet store in Delaware while on vacation. They ripped the first time I wore them. Hollister requires that outlet purchases be returned to outlets only. No mail returns, no returns to mall stores. The closest outlet store to my home is 100+ miles away. Shame on me for not knowing, but I have never purchased a pair of jeans that ripped like these did. So I either eat the price of the jeans or I spend the cost of the jeans in gas to return them. Not a happy customer and will never buy Hollister products again. By the way I was a first time customer.
My son purchased a pair of shorts two days ago in Grand Rapids, MI, and when he came home, he realized that he should have gotten a bigger size. He left his receipt in his friend's car, and his friend was out of town today. We had several errands to run this afternoon, and on the way we stopped by at Hollister at the University Park Mall, Mishawaka, IN, to exchange the pants to a bigger size. He never wore them to anywhere and he had the original tags. He worried about not having the receipt, but I assured him that stores usually issue a store credit for items returned without a receipt. When we explained the situation, the store clerks refused to let him exchange to a bigger size. They said that the return policy mandates that the original receipt should be accompanied.
I pleaded with them and said that we leave out of state and it was not easy to come to Hollister because there is no store near where we live. They said that he has to have the original tags AND the receipt to exchange. I was very frustrated that they would not let him exchange although he had the original tags. Other stores where we shop have much more kind, customer-friendly return policy. When I came home, I checked the website to see what the written policy was, and it does state that a store credit will be issued for items returned without a receipt.
I feel mistreated and I am quite upset.
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