Discount Tire Returns and Refunds

Please find details regarding the return and refund policies for Discount Tire below. We encourage you to leave a comment regarding your experience requesting a return or refund from Discount Tire so others can benefit from what you learned.

Discount Tire Return Policy

Discount Tire Direct seeks your complete satisfaction. If you are unhappy with the item you bought or you no longer want it, you may return it within 30 days of your purchase for a refund. In order to speed up this process, please follow the guidelines below:
  • Call 800-589-6789 ahead of time.
  • Do not remove any labels or other items that came in your package.
  • Only return your tires or wheels if they have not been used.
  • Do not use the U.S. Postal Service to mail in your item.
  • Insure your merchandise before shipping it back.
  • Include your return address.
  • Carefully pack loose materials like lug nuts and valves separately from the package containing your tires and wheels.
  • Cover your wheels with a foam sheet pad.
  • Insert a piece of cardboard between each wheel if you are shipping a box containing two wheels.
  • Use sturdy tape instead of nylon bands to secure a box containing tires or wheels.

See what others are saying about Discount Tire returns, refunds and exchanges

Posted by Mad at Lindon UT Discount Tire

I ordered in new tires because the sales guy said the ones on my car were worn on the inside. Rather than choose the more expensive "in-stock" tires I chose some based off the best reviews and pricing. After going to get the alignment done the dealer told me the alignment was fine and that they'd replace the tires free of charge because they were just bad tires. SO I go back to refund my order and the sales guys get all pissed with me because they special ordered the tires. Then they charge me $81.20 for shipping and restocking when refunding the order. $81.20 for four tires that cost $53 a piece. They were 195/65/R/15 which is a normal size and easily could have sold them in store to another customer within days. I will no longer visit any of these stores because this kind of service is unacceptable to me. I would accept 10% or even 25%, but $81.20 is almost 40% of the cost of the tires!

Posted by troydorn

I was sold some tires a few months ago and was assured that they would be safe for winter. Today we had a snowfall of about a half inch and even with ABS breaks I couldn't stop at stop signs. I even ran into another car. I called the store and asked what my options were and was told I would need to buy new tires. I mean come on you can't even help me out a little.

Posted by Anonymous

WOW. Went in to get new all terrains on my F350. After they were on I mentioned to the guys at the store that they looked small. They said drive on them and if you don't like them bring Em back within 30 days... Tried to do that today, only two weeks and 500 miles later, and was told I would have to pay 80% of the replacement tire cost. What. Not only can you not return them you only get 20% credit on tires in excellent condition and only 500 miles? I keep hearing about people leaving Discount and now I know why. Hate to see the change in them because they WERE great but not anymore. Firestone here I come!

Posted by Herself

Just read the previous comment and I am having the same problem. My old car, which has front wheel drive, has been like a Quarter Horse in all weathers, able to make a turn and stop on a dime. I have used Discount Tires for years and years and never experienced a problem. Recently I purchased two new tires and they have been problematic from the start. (Was told my previous tires are not made any more). The new tires are so unacceptable that even a puddle in the road challenges them, to say nothing of the sheets of ice and accumulated snow of yesterday. I wish I had the accepting and forgiving attitude of the previous poster, however Discount has lost me as a customer because no-one could directly answer my question: What is your return policy. Instead I was being sold another option but with qualifications in their presentation. This in two different Discount shops. I live on a mountain at 7,000 altitude. No need for local businesses to not be able to sell a tire that has traction......especially an all-weather.

Posted by Roadrunner1968

I first went to Discount Tire to replace the Goodyear tires that came on my Jeep. The sales person was really great, however the tire selection that he sold me (Yokohoma's) on was terrible in the snow, the sales person told me if I wasn't satisfied, that I could return the tires within 30 days. As it turned out, within a week or so, snow hit and those tire didn't do the job. I took my vehicle back and the manager agreed to change out the tires with Goodyear's that he recommended (RSA's). That was just before Christmas.

Over the past 2 weeks, the Chicagoland area has been bombarded with snow and cold. These Goodyear's that replaced the Yokohamas, in the snow are just as bad, when trying to go around a corner at slow speeds, the rear of my jeep keeps wanting to come around. unfortunately, it is 7 days past the 30 day make... Oh-well my loss I guess!

Posted by Anonymous

...Ford Rd. Dearborn, MI., because he had a flat tire. The mechanic took the tire off and insisted that the tire needs to be replaced. In the process he threw away the manufacturing tire pressure sensor. I took the car to another chain, they put the tire back on, but needed the tire pressure sensor. I returned to Discount Tire, asked foe the sensor and they told me that ...

Posted by GoldWinger

... have been a customer for some 13 + years and have always had a good relationship with Discount Tire. Just today, had an issue with two Michelin tires being unbalanceable and they were exchanged for new ones and the store manager, Bryan Ducap (Palm Bay FL) made sure the vibration was ...