Posted by Mad at Lindon UT Discount Tire
I ordered in new tires because the sales guy said the ones on my car were worn on the inside. Rather than choose the more expensive "in-stock" tires I chose some based off the best reviews and pricing. After going to get the alignment done the dealer told me the alignment was fine and that they'd replace the tires free of charge because they were just bad tires. SO I go back to refund my order and the sales guys get all pissed with me because they special ordered the tires. Then they charge me $81.20 for shipping and restocking when refunding the order. $81.20 for four tires that cost $53 a piece. They were 195/65/R/15 which is a normal size and easily could have sold them in store to another customer within days. I will no longer visit any of these stores because this kind of service is unacceptable to me. I would accept 10% or even 25%, but $81.20 is almost 40% of the cost of the tires!