Coach Returns and Refunds

Please find details regarding the return and refund policies for Coach below. We encourage you to leave a comment regarding your experience requesting a return or refund from Coach so others can benefit from what you learned.

Coach Return Policy

Coach Return/Refund/Exchange Policies:

At Coach, making new and returning customers satisfied with their purchases is of utmost importance. Customer service representatives are always eager to help with any questions needed to expedite a Return, Exchange or Refund of merchandise and/or monies to their customers.

Time Allotted:

Purchased merchandise has 60 days from the initial purchase date allowed for returns.

Condition of the Returned/Exchanged Item:

Items must be in the same new, unused and original condition they were sent in.

Returns Via Insured/Traceable Mail Service:

  • Fill out the Return Form included with the original package, and put the Form back inside the package with the returned items.
  • All U.S. returns need to use the Prepaid UPS Return Label that came with the order package. Attach the Prepaid UPS domestic return label to the shipping package, but keep the bottom part of the label that has the tracking number printed on it as a receipt.
  • Take the package to any UPS site: UPS stores, UPS drop boxes, UPS customer centers and/or authorized retail outlets. One can find the closest UPS site at Individuals may also have UPS arrange a pickup at a preferred address.

*Please Note: On refunds, a Return Handling Fee of $7.00 is deducted from the refund amount when a customer uses a Prepaid UPS Return Label. However, standard returned items, including footwear, are not subject to the $7.00 charge. Processing time takes 3-5 business days after arrival of returned items at the Coach Returns department.

Canada, APO/FPO Returns:

Return all items via insured delivery methods with tracking features such as UPS, FedEx or USPS to:

Coach Returns Department
One Coach Way
Jacksonville, FL 32218
Return shipping charges apply to customer transactions.

Returns to Stores:

Online or retail store purchases may be returned/exchanged to a Coach store with the accompanying online invoice or store-bought receipt. For your convenience, please use the Store Locator found at the official Coach website.

Pay Pal Purchase Returns:

  • Returns using a PayPal account are issued refunds on receipt of the new/unused merchandise to the Jacksonville facility within the first 60 days of the purchase.
  • Presently, we do not exchange merchandise paid through PayPal; however, a credit can be applied towards a new purchased item.
  • Merchandise paid with PayPal, or other 3rd party payment processors, may only be returned in exchange for a Coach Merchandise Card.


Monogrammed merchandise may not be exchanged/returned unless the monogram is on a removable Coach tag.

Price Adjustments:

Only marked down items can receive price adjustments within 14 days of purchase at a Coach retail store or from if accompanied by the original receipt and item.

See what others are saying about Coach returns, refunds and exchanges

Posted by Jen

I was unaware of the 30 day exchange policy (even with a receipt) and I don't live near a coach outlet. If I had known I would have made sure to return it within that timeframe.
I will not be shopping at Coach ever again!

Posted by Anonymous

Not happy with Coach's purses anymore. I bought a coach purse at Christmas last year and the stitching is already falling apart on the handles. It was a beautiful purse, but for the price - I would expect it to last a little longer then that. My mom bought one at the same time as me and hers is falling apart too.
Makes me wonder who/what is making these purses like they are garbage now but still charging customers a fortune.
I've been buying coach purses for years and never seen them this bad.

Posted by Not a happy Coach camper

Everybody keeps talking about the "Prepaid UPS Return Label." For the second time, I have ordered Coach purses online, and for the second time, there is no PREPAID UPS Return Label included. The only label included AGAIN only shows the mailing address. I have asked UPS drivers about this for the second time, and have again been told that these labels are NOT "Prepaid." So........for the second time, I have paid for the return shipment to Coach for a refund. I am VERY frustrated!!! Is this happening to anyone else? Either include a "Prepaid" label, or tell the truth and let the customer know they will have to pay for their return shipment themselves!!!!

Posted by Shopperd

I was told this week that a new 2017 Coach Canada policy at a regular (not outlet) locations is that all sales are final on reduced product. Period.
This appears to be in direct contradiction to my previous experiences at Coach and is not reflected in online policies.
Can someone verify this?

Posted by Handbag girl

I ask for a return extension exception due to the fact that the recipient of the items passed away and shortly thereafter my husband had intensive surgery and I have been his caretaker. The 1-800 coach# was unsympathetic. Yes, I've had the items for 4 months... They acted as if this was a mortal sin. There are plenty of high end stores such as Nordstroms that have a very liberal return policy. Luckily, a local outlet offered me an exchange or store credit, but I couldn't get a refund due to using PayPal. Not sure what that has to do with it... I've purchased items from Macy's on line using PayPal, returned it to a store and the $$ has been refunded to my PayPal account, no problem. While I'm super grateful to the outlet store for them offering an exchange or credit, my experience with the Coach 1-800 has left me tainted & disappointed. Coach should take a page from Macy's, Belk's or better yet Nordstroms return policy. They have become non Customer Service friendly. I get your policies but acts of God happen to people every day. There are plenty of other brands to choose from. Again, I'm not discounting the exchange/credit, but to be honest, the desire to OWN ANYTHING COACH HAS WHOLEHEARTEDLY LEFT ME

Posted by Anonymous

my experience with coach was deplorable and deoressing,I buy coaches ALl the time and now the return policy isn,t good at all because whose purse normally tear up within a year especially a coach,so I returned two purses abd a wristlet, and only got coupons this time I and my sister was,very displeased with coach, I had bought Gere one an wedudb,t kniw about the knew return policy all I can say is u will be losing,valuable customers because we buy,these beautiful purses because we thought it was a lifetime warranty on them, coach is the only purses I buy i,m wondering now,well just remember sometimes these expensive purse don't show wear and tear until yrs later,and we get nothing byt a meager discount card hardly worth it.MN any of my friends has gone to Michael Kors.

Posted by Brown Bunny

I am the Queen of receipt keeping but can't find my coach purse receipt. May I use my credit card bill as proof of purchase for a refund if I take it back to the store I purchased it from?

Posted by Poor quality mechandise

I bought a Coach lady handbag. After a few uses, the decorative hair on the bag started to fall off in big batches. I don't use that very often, so the 60 day warranty period had long passed. In any event, I did not expect such a shoddy quality of a $150 handbag from Coach. It's very disappointing.