Posted by Justin28730
I purchased a wood stove at one of your stores last Monday January the 15th 2018. I was very disappointed from the start of the process of purchasing the stove first off I placed an online order around 11:45am at 1:45pm I still had not received a confirmation email I spoke to an ace rep several times over the phone first they stated that my bank had not authorized the purchase I immediately spoke with a rep at my bank ( navy federal) and she stated that they had authorized the purchase. After sitting in the ace parking lot for 3 hours I finally gave up canceled the order and walked inside to purchase the stove. I got it home hooked everything thing up the way the manufacturer states it should be hooked up and was very disappointed in the outcome. Everytime you open the door of the stove smoke would fill the house the stove would not hold heat. The fire wood go out in 15 to 20 minutes. So I moved the stove to my neighbors house that has a 13 ft straight run stove pipe. Exactly how the manufacturer stated and the sAmerican problem occurred. I tried to return the stove today January the 20th 2018 the manager stated that was a non refundable product. After 5 days of trying everything I knew to do. The manager was very rude trying to tell me I didn't know how to use a wood stove. Telling me I used the wrong kind of wood and it was a ventilation problem me and my neighbor both have other stoves hooked up right now that are working great. This is the poorest design I have ever seen. The manager stated he would have to talk to the owner of the store to see if he would do anything but as of right now I'm stuck with a $427.00 stove that doesn't work and will never work unless modification are made to it.